Dstv has become redundant is both its services and product offerings

I wish I could attach the proof I had of DSTV's blatant disregard for me as a customer. Their service centers are essentially redundant, their helplines don't offer or give any real assistance, and their management (all of) are either *********** or unwilling to assistance. I've had an issue with my box office being billed but movies not showing, standing a long line (approx 70 people) to only be told that what I stood in the line for isn't available, calling the helpline only to be told they will respond and till today I haven't been assisted. Dstv doesn't have sufficient service centre's, nor does it have sufficient staff at these service centre's. Most Dstv service centre's do not offer the functions of service centre's because DSTV has delegated these functions to seemingly incapable 3rd parties and maybe feels like this fact is not their issue. Ive been seeking engagement on my issues with dstv as a paying customer if ALL services regarding dstv but my cries have fallen on deaf ears. Ive complained about my box office issues in 2018, it's 2020. Ive been frustrated by the lack of functionality of their service stations for 3 months now and still no response, this lack of care shown by a company who bills us R1000 per month for the past 10+ years. To those reading this, Netflix is a better option all it needs is sports and news