Dstv has awful customer service

Wow! We have been experiencing issues with dstv since the 7th of August. We have called numerous times. Had the issue escalated. But nothing! We have no catch up no, box office no dual view. If I didn't want these things I wouldn't pay for it. Unfortunately I am now paying for services I am not receiving. I'm so disgusted in the service. I have been promised call backs twice and nothing has happened to date. Keep taking my money and not providing a service! This is ludicrous!