RM
Roxanne M
1 reviews | Active since Apr 2012
18 Aug 2015, 13:39
DSTV Guide postage request declined unacceptable
Hi, I called the call centre requesting for a TV guide / DStv's subscriber magazine to be posted to me as a am a DSTV Extra subscriber.. I was very abruptly told by the agent that the guides are no longer being posted to subscribers. However on the contrary, every other subscriber (+ 30 people) I know DO receive a guide / magazine in the mail. I find this very unfair as i request the guide for my parents who sometimes have difficulty using the EPG... I would appreciate if Multichoice can assist with rectifying this issue ASAP!! Thanks
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Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Aug 2015, 21:40Hello roxiejm,
It is with regret that we learn of your unpleasant experience when dealing with Multichoice. We at MultiChoice we do our best to provide you our valued subscriber with superior service.
We have escalated your enquiry to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as possible.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
It is with regret that we learn of your unpleasant experience when dealing with Multichoice. We at MultiChoice we do our best to provide you our valued subscriber with superior service.
We have escalated your enquiry to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as possible.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply25 Aug 2015, 21:40
Official
Hello roxiejm,
It is with regret that we learn of your unpleasant experience when dealing with Multichoice. We at MultiChoice we do our best to provide you our valued subscriber with superior service.
We have escalated your enquiry to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as possible.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
It is with regret that we learn of your unpleasant experience when dealing with Multichoice. We at MultiChoice we do our best to provide you our valued subscriber with superior service.
We have escalated your enquiry to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as possible.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,