DSTV Guide not received and bad service from the Call Centre

I have not received a program guide for over 2 years and when I found out that a friend still received hers I started e-mailing the Call Centre in April 2018. After numerous e-mails just to be told that I was on their mailing list and my complaint had been escalated to their mailing dept still no magazine has been received even though I was told that it would be delivered to my home. I have just read in the Constantiaberg Bulletin where a reader who had also not received the program guide was advised that viewers overs 55 are entitled to a magazine. As I am over 60 and don`t have access to Smart phones etc would really like to receive a magazine as I am missing out on new series to be shown. But how do I go about getting this when I am always being fobbed off by their call centre