DSTV gripe

At 11pm last night I called to advise dstv that they have put Beyond on catchup and started from episode 2. Where is episode 1. Cummon why the heck are we paying for a service and not receiving it? I advised the consultant and she told me there is no Beyond on Catchup..I told her that Im looking at it she said please hold.................couple of minutes later she came back and said ill have to escalate your query please hold....I put the phone down...getting gatvol of DSTVs incompetency...