DSTV greed

My name is Sizwe Mlungwana and I am a premium dstv subscriber. I called DSTV asking them to deactivate my subscription immediately because my TV is broken. The call centre gentleman told me that because I am on a monthly contract, they cannot do that. He said he'll schedule deactivation for month end. That means I will be paying for the remaining 11days days of May 2015 even though I can't watch my dstv. I do not even remember signing a month to month contract with dstv. I pay my subscription over the counter, and not by debit order.<br> Secondly I do not understand why a company like Multichoice does not have a toll free number for their subscribers to voice issues, considering the fact that we always have problems with our viewing. Why must it cost me to express my complaint with DSTV. It takes forever for the call centre to respond to your call while you're listening to a call centre machine. And when someone eventually responds helping you actually takes forever. Its not only expensive to watch DSTV but its also expensive to ask them to fix their problems. I think MULTICHOICE has become too big and therefore too arrogant. We seriously need a competition