SM
Sinomtha M
1 reviews | Active since Feb 2021
11 Feb 2021, 18:17
DSTV 'grace period' charges
I have been receiving phone calls from people representing DSTV saying that I have been handed over to lawyers for not paying for the grace period DSTV has given me. Firstly, it's not the first time I don't pay DSTV when I know I won't be around my home to use it. Secondly, I have always been aware of the reconnection fee once they have cut off their services. Thirdly, I have never requested for a grace period ever and to now suddenly be charged for something I know nothing about is ridiculous. DSTV has to be the worst service provider. I am not on any fixed contract with them and understand that it is a month to month service. Disgusting customer service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
11 Feb 2021, 18:19Hi Sinomtha,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply11 Feb 2021, 18:19
Official
Hi Sinomtha,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
12 Feb 2021, 16:06Hi Sinomtha M,
Kindly be advised that if you are not going to make a payment on the payment date, you will need to contact us to advise cancellation on your payment date. This way it will not be active after the payment date and you will not be charged.
We have reversed the charges that you were billed after the payment date.
Kind regards
DStv: Hello Peter Team
Kindly be advised that if you are not going to make a payment on the payment date, you will need to contact us to advise cancellation on your payment date. This way it will not be active after the payment date and you will not be charged.
We have reversed the charges that you were billed after the payment date.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Feb 2021, 16:06
Official
Hi Sinomtha M,
Kindly be advised that if you are not going to make a payment on the payment date, you will need to contact us to advise cancellation on your payment date. This way it will not be active after the payment date and you will not be charged.
We have reversed the charges that you were billed after the payment date.
Kind regards
DStv: Hello Peter Team
Kindly be advised that if you are not going to make a payment on the payment date, you will need to contact us to advise cancellation on your payment date. This way it will not be active after the payment date and you will not be charged.
We have reversed the charges that you were billed after the payment date.
Kind regards
DStv: Hello Peter Team