DSTV GOING FROM BAD TO WORSE !!!!

Complaint: CUSTOMER NO 301094

A purchase of a new decoder was made on 3 September 2024 after several visits to the DSTV Umhlanga office.

An arrangement was made to install the new decoder on Friday the 6th September 2024 before 12 midday. Most importantly the appointment was confirmed by DSTV with an SMS which also stated the name of the installer .

Called the installer on Friday at approximately 11am to enquire exactly he would be calling only to be informed that he was not coming as DSTV had removed the installation confirmation form the system with our any notice on Friday morning 6 September 2024. .

DSTV obviously has no concern for the client as nobody to apologise for the inconvenience cancel, explain the change of plan arrange to reschedule. What a ridiculous way to conduct business !!! This is outrageous and has greatly inconvenienced me as I cancelled all my appointments to be home today for the installation.

Phoned your Call Centre immediately on receiving this cancellation news but had great difficulty explaining the matter a consultant as firstly the phone lines to consultants are extremely poor lines and one can hardly hear , secondly there understanding of english is very basic and do not speak clearly . HOWIS ONE SUPPOSED TO COMMUNICATE ????

Nothing come of this conversation even though i was promised a response.

Furthermore sent an email addressed to ***, ***, *** yet not one single response

Your Company needs to compensate me for time wasted and an urgent installation ! Mrs. J. Naicker