DSTV go back on their promise - very unprofessional

I received an e- mail for a 3 month discounted subscription . I then proceeded to accept it and did the payment . However on the 30 day renewal period the offer did not reflect , instead the app said I needed to pay R799. I battled for two weeks with consultants to rectify this red ***. But I had no services due to their negligence of not rectifying my account. So eventually I could be reconnected.

So today I am having the same issue . Have been on the phone 27min about the same thing! Ref ***. This is a reason why I do not want to have a debit order system .

Feel free to contact me DSTV