1 reviews | Active since May 2017

11 May 2017, 11:37

dstv giving me the run around

<p>I phoned dstv on the 10 april enquiring if my account is paid up they tell me everything is up to date i get a text message yesterday stating that i am in arrears i phone dstv telling them if i can make a cash payment they tell me no due to it being a debit order i need to deposit the money in to my account and then call them to debit my account i do exactly what i was told yesterday only to be told they have to wait 5 days in order to do it i phoned this morning the lady tells me i am not in arrears i tell her to rectify it she tells me about 5 days again i ask for the supervisor she or he is busy no decency to even call me back dstv records all their calls listen to the different feedbacks i got you would be dumbfounded for such a big company your service is pathetic train your staff to speak as one stop giving conflicting stories i am utterly disgusted with dstv cannot wait to pay you guys finish and cancell my subscription</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 May 2017, 11:45
Official

Dear Shaheen Aboo

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply11 May 2017, 15:49
Official

Good day Shaheen

As per our telephonic conversation , billing has been advised.

I will follow up with the team and provide feedback.

Thank you

Girly