SW
Siraj W

1 reviews | Active since Aug 2015

31 Aug 2015, 16:24

DSTV gives very bad customer services

DSTV has over the past 3 to 4 months messing up my account. Firstly they doubled billed me and then I was the one that had to call them to rectify their mistake which took me about 13 minutes just to get hold of them.<br> Secondly I was told to wait 14 days for my money. When I went to the back for it after 2 days my bank paid me. After this I was told that I owe them the same amount that my back paid me because they also paid me. Then instead of them taking the full amount from my account they pull a R5 something short and disconnect my services. Again I was the one to call in to ask why. They make mistakes and they never contact me they just disconnected my services because they never take the full amount from my account. When asked to speak to their Shift supervisor which I did and spoke to him about looking into my account . he said that he will get back to me within 5 working days which again he did not. I called again and spoke to another shift supervisor and again explained to him my problems that I had .he told me that he would contact me later. It's been 2 weeks now and still nobody from DSTV or Multichoice got back to me. <br> Please assist in closing this matter.<br> <br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Sept 2015, 12:29
Official
Hello dstvaccount,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team