Dstv give my refund

OMG where do I start? So I made a payment to Dstv on the 28th last month for my monthly fee of R265 to the Dstv account number ***. 3 days later my servises were cut and u now has to make a second payment of R315 to reconnect. I tried to contact Dstv on the call center number which is a nightmare as the lines are always busy. So finally I got an email address online which was ***. Total waste of time though. I spoke to this person who told me to send proof of payment which I sent at least 3 times I have not heard a thing from this person other than one line replies stating not received,first of all I have no idea what he's referring to. So I called the call center number and a very rude girl was on the other line she was not helpful at all and when I requested to speak to a manager she decided to waste my time and airtime and place me on mute without letting me know. The amount of **** I had to go through to get whats rightfully mine is appalling. I now have to make another payment obviously as my query has not been resolved can someone please sort this out. My email is ***.