DSTV give me back my refund!

<p>In July 2016, I called DSTV to enquire about cancelling my subscription. The call centre agent/consultant informed me that I could cancel at any time. Thankfully the call was recorded.</p> <p>My DSTV premium is paid in advance and therefore was debited from my account at the beginning of August. On 04 August 2016, I called DSTV to cancel my subscription with immediate effect. I was then informed by that consultant that I could only cancel at the end of the month. I referred them to my recorded call in July 2016 to which they then agreed to cancel my subscription immediately. I then asked them about my premium as I would now need to be refunded because I had paid in advance. I was told that in 8 working DSTV would refund me. Nothing came through and I called again in and around 15 September 2016. They apologised to me and told me that the refund was loaded onto the system but not processed. They also told me that I would have to wait another 8 working days. Nothing happened 8 days later.</p> <p>I called again and asked to be put through to the accounts department. The consultant shockingly informed me that DSTV did not have an accounts department! My son thereafter called DSTV on 27 September 2016 and was given the exact story that we would have to wait another 8 working days. So we are still waiting….</p> <p> - How many 8 working days will we have to wait until DSTV refunds me?</p> <p> - Why don’t your consultants also get their story straight?</p> <p> - How many more calls must I make at my expense?</p> <p> - Do you DSTV really not have an accounts department?</p> <p> </p> <p>Highly disappointed!</p>