1 reviews | Active since Jun 2015
Dstv gets suspended 7 times in 17 days
after re connecting my service with dstv after a long period without it, I paid the subscription and re connection fee, all was good, customer service calls me and offers insurance, I asked if it can start end June, obviously trying to reach target they get me to start immediately and say that the prorate will just go off with next debit order, I say that is fine, because of that R18 that got put on debit order for end June together with the new months insurance, my account has been suspended 7 times, so therefor I have wasted my time and loads of free minutes because no matter who you speak to, whether it be consultant, supervisor or manager, after their promise, guess what, it gets cut off again after a few days. I am very irritable and actually extremely angry at multichoice. I think the communication and service is absolutely pathetic.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and billing on your account has been adjusted to reflect the correct amount due on the 27 June 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and billing on your account has been adjusted to reflect the correct amount due on the 27 June 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert