DSTV get disconnected without any mails or SMS's

Hi my DSTV got disconnected for non - payment. I have a debit order and this was not run by Multichoice on 1 Jan 2016. I did not receive a SMS or Email that my account will be suspended. To make a long story short some lady at the call centre said she will run the collection (debit order) last night 11 January 2016. I phoned this morning and it was still not done. I used Multichoice internet contact screen Saturday night to indicate my displeasure and up to now received no communication.<br> So today the lady says she will load the collection again. Surely Multichoice have systems in place to see if their collections are failing.<br> The service from multichoice is most disappointing. as I have been a customer from day 1 of DSTV.<br>