MM
MONDLI M
1 reviews | Active since Nov 2018
30 Jan 2024, 09:37
DStv Gcwalisile
I app**** for DStv internet flite our agreement for deduction was on the 27 but they didn't deduct so for my side to avoid more fees I paid when I contact them I got Gcwalisile she just told me that they can't refund my money to my bank account she will put it on my DStv account I was not told the reason why they are doing that she just ended our lives chart she was so rude an I never thought a big company like DStv can't refund customer into their bank account but Gcwalisile just said it all please if the is any training please offer Gcwalisile because her service it's really bad an annoying
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Jan 2024, 10:08Hi Mondli,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jan 2024, 10:08
Official
Hi Mondli,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Jan 2024, 15:17Hi Mondli,
We apologise for the experience and inconvenience caused, someone from our team is attending to the matter and can assure you that the agent will be dealt with internally. To ensure that the refund is done while we look into what happened, please send us a copy of your ID, the proof of payment and proof of banking details/letter from the bank so that the credit can be refunded to your bank account. The requested details can be sent to *** - kindly provide us with the reference number from the automated response after sending the documents.
Kind regards
DStv: Hello Peter Team
We apologise for the experience and inconvenience caused, someone from our team is attending to the matter and can assure you that the agent will be dealt with internally. To ensure that the refund is done while we look into what happened, please send us a copy of your ID, the proof of payment and proof of banking details/letter from the bank so that the credit can be refunded to your bank account. The requested details can be sent to *** - kindly provide us with the reference number from the automated response after sending the documents.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jan 2024, 15:17
Official
Hi Mondli,
We apologise for the experience and inconvenience caused, someone from our team is attending to the matter and can assure you that the agent will be dealt with internally. To ensure that the refund is done while we look into what happened, please send us a copy of your ID, the proof of payment and proof of banking details/letter from the bank so that the credit can be refunded to your bank account. The requested details can be sent to *** - kindly provide us with the reference number from the automated response after sending the documents.
Kind regards
DStv: Hello Peter Team
We apologise for the experience and inconvenience caused, someone from our team is attending to the matter and can assure you that the agent will be dealt with internally. To ensure that the refund is done while we look into what happened, please send us a copy of your ID, the proof of payment and proof of banking details/letter from the bank so that the credit can be refunded to your bank account. The requested details can be sent to *** - kindly provide us with the reference number from the automated response after sending the documents.
Kind regards
DStv: Hello Peter Team
Best regards,