Dstv furious customet

I have been a DSTV customer for years. Been on price lock from April 2017. In august my explora broke. Took it to multichoice bloemfontein. Guy told me the hard drive is *******. 700 rand to repair wich is outragious so I bought a new one for 900 rand . Phoned DSTV to activate . They activated it on my residential acount wich i did not know. My price lock premium did not go of my bank acount end of august so i payed it manually. So i am not in arrears. On the 15 august DSTV was off. Phoned call center. Could not succeed. Phoned the afternoon again and the lady told me to take out the smart card and give the number to her. She then told me that this was the residential acount. She cannot link the new explora to price lock which is unacceptable. She said i must take my previous explora to repair it or i must pay settlement fee of 1700 rand on price lock in theory it means 1700 plus the amount of 2300 since activation on residential acount wich should not have happened if multichoice personel comunicated this with me from the start again customer is the loser. All i wanted was a decoder swap wich i did. Please DSTV comment because this is not the way to do business with clients. Telephone: ********** 434