DStv Funeral cover is pathetic

My dad was a decades long DSTV subscriber. Tending to his accounts and admin after his passing I discovered he has been paying an Extended Funeral Cover with DSTV. After too much trying to figure out how to log a claim I did exactly as required after which DSTV committed in the documentation to inform within 2 days of submission if the claim is approved or not. I have after 8 days not received such a notification.

This was sold to him as a "funeral cover" and on the website it explains "in the unfortunate event of your loved ones’ passing to help you with the funeral arrangements". What a **** because now the claimant will read that there is a 6 months waiting period if not an accident. Hardly a "funeral" plan.

It is really disgusting how a "trusted" company like MultiChoice be part of such blatant ****s/bad business practices. I expected better.