DSTV fully paaid up-keep on switching it off

Have Proof of Payment by EFT to Mutichoice for full year - including Insurance per month - every 5 day switches our DSTV off- according to them we are in arrears and /or paying late. Even received sms from them dd <br> 28/11/2015 thatwe must immediately pay R 2 195-31 before 2 Dec 2015 or we will be disconnected. So extremely rude people tell me on their direct call line to pay up - every time I e-mail POP through to [Email Removed] just to be cut off every 5th day. I have proof of time of calls, people I have spoken to as well as so called Case no they give me. Where does the monthly payments that I make go to???? Been going on for 3 months - does NO ONE LISTEN TO THE SO CALLED RECORDED TELEPHONE CONVERSATIONS AND COMPLAINTS???