DSTV Frustration package for you money

The DStv customer service experience is frustratingly poor to say the least, I call them weekly with issues, they first waste my airtime by running through the script of steps to help resolve the issue, when that does not work, they have to admit it is a broadcast issue nothing gets resolved . The latest complaint the support person could not help, only to say i need to take time off work and drive to multichoice ho to help them diagnose the problems.i think this continuously is passing the buck. They need own up to the problem and to improve there service and stop passing the buck as I have never defaulted on my monlthy subscriptions but have to struggle with poor service. So frustrated.