DSTV Frustration

I made an EFT payment of my account on 1st May. Unfortunately I used my name as a reference instead of my acc no. My mistake. My service was suspended on 8th May. After speaking to a consultant and sending my proof of payment my service was reconnected and I was told my payment would be escalated to allocations.

My service was suspended again on the 15th May, 23rd May, Again the whole process was repeated, however on the 23rd I received a mail from Daniel Tshilombo, Billing Escalations at DSTV confirming that my payment had been traced and will be allocated.

My service was again suspended on the 28th. Once again repeat process and my service was reconnected with an apology and a promise that the payment will be allocated. Today my service was suspended again.

It is unacceptable to me that an organisation the size of DSTV cannot allocate a payment in a month. Despite requests to speak to a Senior Manager or Supervisor or for one to contact me I have only been able to speak to call centre consultants.

DSTV is not a service that you can cancel and subscribe to another service provider. We do not have the luxury of that choice in this country. If I did have this choice I would have cancelled!

Can somebody with any authority please contact me. My account no is ***1. It is the 1st t ou day and I want to pay for the new month.