DSTV!!!! Frustrating Services !!!!!!!

Dstv offered me a data plan, 220Gb of monthly data with a router included on a 24 month contract for a monthly premium of R110 added to my Premium package,

The couriers sent through the router, I set this up on the 28th, I was informed that my total monthly premium would be R1059, R949 For premium plan plus extra view and R110 for internet, a few days later I recieved a text payment reminder from dstv to make payment of R1195

I called into dstv customer center, waited 20 some odd minutes for a consultant to go and figure out what was going on, She had not the simplest clue on how to read a client's basic bill, its RIDICULOUS!!!!!

She eventually came back on, only to give me incorrect information all over again!! I was given 3 months free Disney services, according to the consultant she told me it was the Disney subscription of R113 which was making my monthly bill go higher than agreed on (Mind you initially I was advised that there is no such internet package for R110 but R399 by the consultant)

Because I was not getting anywhere, I requested for the services to just be removed, the consultant placed me on hold again for some time, and never returned, well it was going on 27 minutes, just to have an add on removed, I ended the call and decided to call back hoping someone with business and product knowledge would assist me this time round,

By this time R100 airtime was gone!!!!! The height of my frustration!!! Another consultant assisted only to inform me that the disney was at no cost, the previous consult didn't look at the bill correctly and see the discounts, to top that off she went and disconnected or delinked my packages

I requested for the internet to be canceled and that I will not be liable for any cancellation fees out of 10 days as 3 days after receiving I requested cancellation , because no one could make up their minds what the actual pricing of the internet services where. AN investigation was logged and I was promised feedback before the 10 days,

After much difficult I eventually got my packages linked again, payment was made but at this current moment

In time they have decided to once again go and delink or suspend my services for non payment, It is is ridiculous, I find this extremely hard to believe that although I went though so many channels not a single person could assist me.

My questions to the DSTV employers are

1. On what basis or qualifications does one get employed at DSTV? How can one be the face of the company but have absolute no knowledge on how to view a client's bill and understand it correctly before incorrect information is given?

2. I have wasted a total a total of R170 to call dstv 3 times in 2 days, and have to make a call again to get the services reactivated .

3. To top everything off they still go and disconnect my services without any notification, Payment was made but I am still sitting with no services, inadequate poor cutaonee services

My strong suggestion is take every employee back to the training room, sit and explain everything in detail, where everyone is aligned and has basic product knowledge. Because what I have been dealing with over the past few days is very time consuming, unnecessary, COSTLY, and frustrating,

I need my services reactivated and I refuse to pay reconnection fees, Infact I should be reimbursed for all of the the airtime I had purchased to be on the phone call withdstv consultants who know nothing!!!!!