AC
Alison C
1 reviews | Active since Dec 2019
08 Dec 2019, 16:27
Dstv Frustrating incompetence!!!
It’s been 3 days, 2 hrs of frustrating phonecalls... the system is slow, we can’t assist at this stage, we will escalate your request and the supervisor will have to assist.... never new trying to remove and reconnect your own decoders xtraview decoders on your holiday package could take so long and be so frustrating.... BUT what they can do is charge for a service not provided and cost you as the customer calling in an astronomical amount of money on calls... what must a person do?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
09 Dec 2019, 08:58 Dear Alison,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Dec 2019, 08:58
Official
Dear Alison,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Dec 2019, 14:32Hi Alison,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
As per our telephonic conversation, I have escalated your query to our higher technical department for further assistance.
I will revert back with feedback in the next hour.
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
As per our telephonic conversation, I have escalated your query to our higher technical department for further assistance.
I will revert back with feedback in the next hour.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply09 Dec 2019, 14:32
Official
Hi Alison,
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
As per our telephonic conversation, I have escalated your query to our higher technical department for further assistance.
I will revert back with feedback in the next hour.
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.
As per our telephonic conversation, I have escalated your query to our higher technical department for further assistance.
I will revert back with feedback in the next hour.
Regards
Ntando
Best regards,
AC
Alison C's updateReviewer Update
17 Dec 2019, 15:45Hi Ntando, I have had to swap my decider due to technical upgrade issue....struggling to connect the new decoder now.... serial no. V***x2 smartcard no. *** as my secondary decider to the primary holiday package...
AC
Alison C's update17 Dec 2019, 15:45
Reviewer Update
Hi Ntando, I have had to swap my decider due to technical upgrade issue....struggling to connect the new decoder now.... serial no. V***x2 smartcard no. *** as my secondary decider to the primary holiday package...