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LM
Lerato M

1 reviews | Active since Sept 2018

19 Oct 2021, 11:29

DSTV frustrating debit orders and penalties

I took out your debit order offer after years and peace of just paying my account via EFT. First month I was charged a cancellation fee, just when I started the contract and the debit had to run and could only be reversed later. Then I disconnected one of my decoders but it was automatically reconnected, when i checked my balance it was for 2 decoders, this after being told by one of your consultants that it will automatically be sorted. So had I not checked I would have had a debit order for a cancelled decoder run. Now when I finally cancel the debit order you penalize me, I am not willing to accept this charge. The reason for cancellation is due to all the errors and amount of time and money I have to spend on calls trying to sort this account since opting for this debit order.

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Oct 2021, 11:59
Official
Hi , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
LM
Lerato M's update19 Oct 2021, 13:52
Reviewer Update
After a long communication with the DSTV Care team on Twitter and a call from a Manager I am informed that the T's and C's state that you will be penalized for cancellation. Even after explaining that the reason for my cancellation is because of the endless errors on my account after opting for the price lock option. Why should I be expected to keep a contract that costs me long costly calls to sort out, receiving incorrect billing information from consultants and having debit orders higher than my contract amount run and scheduled on my account. This contract is cancelled due to all these frustrations and instead of penalizing me, you should be reimbursing me for all the money I spend on calls which would be close to an hour at times. For a company of you caliber I find this totally unacceptable and your customer service is the worst.