DStv frusration

Hi I am a pensioner and this is my experience with customer service. To all DStv users. I have been using DStv premium for more than 10yrs and have had no problems with their customer service and systems until recently. DStv has made the choice that no person can phone to speak directly to anyone. I do not know how long this is the case. This is what happened to me. I received a mail from a collection company Blake & Accos for R221.00 for DStv. I always pay for a year in advance and get one month free. I had paid R10053.00 on 3/01/2022 which was the fee for 12mths- 1mth free at that time. I immediately vent onto my DStv account on the internet to see what was going on. It showed I owed R1353.00. I looked at my statement and could not figure out what is going o. I tries to phone on numbers supp**** with no luck. I wrote an email and found a DStv supplier address in Kempton Park. I also phoned the collection agency who could not help me. The following morning which was my birthday I went to the Kempton Park Shop and they were very friendly and helpful. They did have direct contact and I found out they had charged me for Disney which I had not asked for the R221.00 was for an increase in the yearly fees. The Disney fees were reversed. I was happy and went home to pay the outstanding fee. When I tried to pay my outstanding fee the outstanding balance was now R10663.84. I tried to pay the R225.00 on the internet and DStv automatically put the full amount in and so I now paid the full amount. I was mad and as a pensioner and it was my birthday I wrote another email. DStv customer Service did try and contact me however I was driving and could not answer the call. The number used cannot be used to call back. DStv did manage to contact me in the afternoon at about 15:45. A very apologetic lady explained what was going on and gave me two free box office movies. After they had taken Disney off the system billed me in advance for 2023 years. To fix this I had to send my proof of payment, a stamped bank statement, and a copy of my ID. I have done this and am awaiting a refund. This was not the end. On 23/05/2023 I received a mail thanking me for choosing a debit order. I have ner given them permission for a debit order or suggested it. My banking details were solely for the purpose of the overpayment refund. I have written more emails and am waiting for a reply. This type of customer service is what you get when you have all automated systems and unprofessional staff that do what they like.

Annoyed and frustrated Peter Topp