DSTV from bad to worse ....

Ongoing. After my Hellopeter report, DSTV send me a message that they will be in touch soon....well, it's 4 days later, and guess....same issues once again. Had to call them, employee Amanda (customer service agent) took my call, put me on hold for 54 minutes, then cuts me off....called again, Siphokazi resolved my issue in 10 minutes. None of the DSTV self service of the new whatsup service worked!!! Is this because they have the monopoly in pay-tv in South Africa. Must be by a long mile the worse customer service ever!!! Going to send them a bill for 18 hours on the phone, because of their system errors!!!