LM
LENKA M
1 reviews | Active since Jun 2014
09 Aug 2021, 16:29
DSTV FREEZING PICTURE
From January 2021 ive been having a freezing picture that makes ithard for me to watch many channels on my package , i called the call centre twice and was told to do a hard reboot of which i did but the problem still prevails and its getting worse ,this freezing picture problem is preading from one channel to another ,im even thinking of cancelling the subscription cos im paying for a full pakgage but im receiving half of that package. If multichoice cant fix their product who must i call to fix it ? musti call SABC or ETV?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
09 Aug 2021, 19:27Hi Lenka,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Aug 2021, 19:27
Official
Hi Lenka,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Aug 2021, 15:52Hi Lenka,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We have attempted to give you a call on your cellphone number "***" however the call went unanswered and through to voicemail.
Kindly note that you will unfortunately need to take your decoder for testing at your nearest DStv Agency so they can test the decoder for any faults that may be causing this persistent freezing of picture on your decoder.
Please can you also do the below steps to check if your decoder is receiving sufficient signal. Please note signal strength and quality on the decoder should be above 80%:
> Press the help button on the remote
> then general information
> Select tuner status and check the signal strength and quality for all the tuners
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We have attempted to give you a call on your cellphone number "***" however the call went unanswered and through to voicemail.
Kindly note that you will unfortunately need to take your decoder for testing at your nearest DStv Agency so they can test the decoder for any faults that may be causing this persistent freezing of picture on your decoder.
Please can you also do the below steps to check if your decoder is receiving sufficient signal. Please note signal strength and quality on the decoder should be above 80%:
> Press the help button on the remote
> then general information
> Select tuner status and check the signal strength and quality for all the tuners
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Aug 2021, 15:52
Official
Hi Lenka,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We have attempted to give you a call on your cellphone number "***" however the call went unanswered and through to voicemail.
Kindly note that you will unfortunately need to take your decoder for testing at your nearest DStv Agency so they can test the decoder for any faults that may be causing this persistent freezing of picture on your decoder.
Please can you also do the below steps to check if your decoder is receiving sufficient signal. Please note signal strength and quality on the decoder should be above 80%:
> Press the help button on the remote
> then general information
> Select tuner status and check the signal strength and quality for all the tuners
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We have attempted to give you a call on your cellphone number "***" however the call went unanswered and through to voicemail.
Kindly note that you will unfortunately need to take your decoder for testing at your nearest DStv Agency so they can test the decoder for any faults that may be causing this persistent freezing of picture on your decoder.
Please can you also do the below steps to check if your decoder is receiving sufficient signal. Please note signal strength and quality on the decoder should be above 80%:
> Press the help button on the remote
> then general information
> Select tuner status and check the signal strength and quality for all the tuners
Kind regards,
DStv: Hello Peter Team
Best regards,
LM
LENKA M's updateReviewer Update
15 Aug 2021, 14:17things were hectic at work the past week ,thats why i couldnt answer your call.
and how much does the testing cost?
and how much does the testing cost?
LM
LENKA M's update15 Aug 2021, 14:17
Reviewer Update
things were hectic at work the past week ,thats why i couldnt answer your call.
and how much does the testing cost?
and how much does the testing cost?