Dstv free upgrade ****

Item: DStv (MultiChoice)
Rating: 5
Author: Adam G

My debit order for August is double the amount. When enquiring with dstv customer service I'm told there is an outstanding amount because of a free upgrade reward that was loaded. I still dont understand why I have this overdue amount and no one has provided me with a reasonable explanation. If dstv made an error in loading any reward why am I responsible for your error? This free upgrade is running like a ****.

I want a proper explanation and my account corrected.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

09 Aug 2021, 19:28

Hi Adam,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply09 Aug 2021, 19:28

Official

Hi Adam,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

09 Aug 2021, 21:45

Hi Adam,

We are looking into your account query and we will provide you with feedback timeously. We apologize for the delay in advance.

We appreciate your understanding and patience.

Kind regards,
DStv Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply09 Aug 2021, 21:45

Official

Best regards,