DSTV FREE INSTALLATION *******

I used to a client of DSTV, but for the last 2 years I had cancelled my contract with them. This month I decided to add DSTV to my salon, I called the cal center they advised to go to my nearest pep and purchase a free installation package. After purchasing my package I was given a phone number of the installer, however when the installation was complete, it seemed that the cabled used for the job was much more than the voucher value. I was asked by the installer to pay a further R1000 for the extra cable used. its now going week 2 since I bought the decoder I paid my subscription, new subscription is due 21st yet I have not even been able to view. Now I am told that I need to go report the installer, so that he can activate my service. I called DSTV, from my prepaid phone and was left on hold for more than 15 min, When I called again I was given telephone numbers that was not even DSTV voucher accredited installer. A lady by the name of Nokutula phoned me and I thought that was hope, was I so wrong now I am calling in and no one is able to assist me. I have to take time of work go to a multi choice building lay a formal complaint before anything gets done. Bear in my u already took my money. Could this be one of the many reasons people are backing off DSTV