DSTV **********
1. January 2021 I requested on line that my premium package to be downgraded to Family package. 2. 30 January I got confirmation for the new debitorder. 3. I got above message and the matter was finalized according to me. 4. March 2022 I found that I was still on the premium package and downgraded again where I again received confirmation for family package debit order. 5. April 2022 after checking statements carefully, I found that I was still being debited for the Premium package amount. 6. I then cancelled the debit order. 7. My view for either of the 2 packages was then blocked. 8. I phoned, sent mails, posted and had to pay R560 to open view on the family package. DSTV confirmed for the downgrade January 2021. The kept debiting for a premium package. According to me that is *****. I was overcharged from February 2021 up to March 2021 (14 months)---R934 x 14 = R13076-00 Paid to DSTV. R400 x14 = R5600 Was amount that was supposed to be debited for the family package. R13076 - R5600 = R7476 overcharged. I have phoned the help lines I have used the Facebook messenger app. I have whatsapped. I have been kept on hold for 28 min. DSTV commits ***** and lies only
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
I can proof I was sent my new debit order for the lower Family package.
How can a new debit order for a lower amount family-package just be cancelled and go to a higher amount debit order??
This issue borders to *****... Debit orders are just being manipulated to higher amounts.
In a Nutshell- I downgraded my view-package, got the confirmation sms for the new amount.
Since I travel abroad often I only realised more than a year later that I am still being debited for a cancelled Premium package. DSTV refuses to acknowledge that they did not do my downgrade and reckons I cancelled my own downgrade (which they can not proof).
Why on earth will I downgrade and then cancel my downgrade???????????????
I can proof I was sent my new debit order for the lower Family package.
How can a new debit order for a lower amount family-package just be cancelled and go to a higher amount debit order??
This issue borders to *****... Debit orders are just being manipulated to higher amounts.
In a Nutshell- I downgraded my view-package, got the confirmation sms for the new amount.
Since I travel abroad often I only realised more than a year later that I am still being debited for a cancelled Premium package. DSTV refuses to acknowledge that they did not do my downgrade and reckons I cancelled my own downgrade (which they can not proof).
Why on earth will I downgrade and then cancel my downgrade???????????????