DSTV ********** and con artists!

Thank you have been most helpful, but please note instituting debit orders without client permission is ******** and needs to be adressed. I only cash purchased a one month streaming service. You systems should not automatically activate historical data and then debit bank accounts without permission. No contract was entered into and if you deem it to be so please be clear that using any DSTV service locks a client in a ongoing service. This then has the following implications, consumer rights will be negated and you will face a backlash from angry clients as well as contraventions of the consumer protection rights bil etc

Best regards
Beverley

Code of Banking Practice and the PASA rules( an extract)Who may use the debit order system?Any organisation may use the debit order system to enable it to collect payments from its customers. However, the organisation, being the debit order beneficiary, would first need to approach its own bank for approval.The organisation’s bank, known as the ‘sponsoring bank’, will only give its approval once certain criteria are met.A contract between the organisation (which is then known as a ‘user’) and the sponsoring bank is then signed. This contract aligns with the PASA rules.Customers can then sign a debit order instruction / authority / mandate with the user granting it permission to debit their bank account for payment of services e.g. loan repayments, gym memberships, insurance premiums etc.The customer’s own bank where their account (to be debited with an amount in favour of the user) is held is known as the ‘homing bank’.
I The responsibility of the userThe user must obtain a written authority from the customer before any transactions can be processed through the debit order system.There is also provision for users to use voice-recorded authority under certain circumstances. However, if a voice recording is used, the user should thereafter confirm the authorisation in writing within 30 days.If an EFT debit order is unpaid for lack of funds, the homing bank will return a debit order marked as ‘not provided for’ to the user’s nominated account at the sponsoring bank.According to the PASA rules, if an EFT debit order is unpaid on two consecutive occasions for lack of funds, the user must remove it from the system.If there are not enough funds in the customer’s account to meet an EFT and NEADO debit order, the company can re-submit the debit order the next month. However, it cannot adjust the value of subsequent transactions to recover arrears. Separate debit orders must be submitted for the current and arrears payments. They may not exceed 2 debit orders per collection cycle as per the customer’s authorisation.If the client closes the account from which the debit order is paid, the debit is returned “account closed”. Once the user becomes reasonably aware of the closed account, the user is then not permitted to process any more debits against that account.Once a customer has authorised a debit order, the user concerned cannot transfer any of its rights to the debit order to a third party without the customer’s prior consent.Users must produce auditor’s certificates at request confirming to the banks the existence of their authority to debit the customers’ account.