DSTV *********

DSTV placed me on price lock without my knowledge and are failing to downgrade my account from premier to compact plus due to that. I made a payment of R230 as per their advise for the account to be active after downgrade, but my account balance increase to due amount of R920. I had price lock which expired. DSTV must activate my account, update the payment and downgrade as requested. their call centre keeps handing up on me.