DSTV ***** Streaming- Beware!!!!!!

On the 26th of March we used a debit card to register for Dstv Streaming on the Dstv website. R699.00 was deducted off the account by the 30th of March. I still dont have any steaming service after hours on the phone with their *********** and untrained call centre. No Manager or supervisor has bothered to contact me either. When they asked for proof of payment , I tried to explain that FNB can only provide proof of payment on eft's and debit orders. They don't understand that the only proof I can give is my bank statement. This I sent to them 3 times already, only to be told that it does not count as proof. Because of the fact that it went through DSTV website FNB says that proof can only be given via a Statement. Dstv now has my money, and for some reason refuses to either refund me or connect me. If nothing happens in handling this, I will be forced to open up a case of ***** against DSTV, as I have proof that monies were paid to them. It is shocking that they don't try and fix their faulty system!!