DSTV ***** PACKAGE UPGRADE!!!!!!!!

Dstv wants to rip me off.... Someone from dstv changed my package from compact to a higher package... I dont usually watch tv... So i only noticed that when i skipped paying and when i went to pay i was told to pay over R2000... For DSTV... Imagine.... I got frustrated and i went to randburg multichoice customer service with my husband.. We were assisted by the lady called queen on the 20th of June 2022...she said she will take it up with her manager since she also can see on her side that it wasnt done by us.. It wasnt my number or my husbands number used, we stayed there for over 2 hours, she listened to thw call recordings, still nothing concrete came out of it... The following week i saw no communication from them no nothing, i called in and spoke to Rebecca, she took my package back to compact but told me i needed to pay that money they cannot help me because they can see who upgraded my package without my permission... Im so frustrated bybthis whole thing because how can i say i want to uograde knowing i cannot afford an upgrade? I want to continue with my compact.. But how will i pay over R2000 for something i did not request...

Names:Lebeko petrus mosweu Customer number : ***6 Number :*** The last time i checked it wanted me to pay R2178.85... Really now

Right now it says my service has been disconnected....

When i do a self service to reconnect, it doesnt work out.... How long will i still struggle to view my compact package in peace???