Dstv ***** from a staff member

***** from your staff Its been months and months and i have not been reimbursed for the ***** that a staff member did. In May this year i called to query on an upgraded package price. I spoke to Mondili and he advised price only. no upgrade was made. A month later i was charged over R900 and called the call centre over 20 times thus far to no avail and had to explain myself over and over. I spoke to manager Reneka after waiting 30minutes on a call to no avail and was advised that all she can do is log it on her side. What the staff memeber did was *****. this is ***** and when i did call ***** department and spoke to Johannes he advised its just a simple billing query and it will be resolved after a quick review on the call recording. Nothin has happened to date and this is ***** what the staff did and no help from customer service has been given other than explaining myself over and over for the past 3 and half months. Please assist asap