DSTV *****

I have accidentally activated dstv premium on the app, and on about 5 October realised this. I tried to schedule a downgrade back to Compact plus but there was error messages.

I then tried it on whatsapp and it worked. I got confirmation that I would be downgraded to DSTV compact on 16 October. Needles to say that didn't happen. But something else did... I pay my account every month on around the 26th for years now. This was my bormal due date. This month on around the 18th my serviced was disconnected suddenly. I had toay a R50 reconnection fee also. I want to know why? Because for ages I paid on the 26tth. Why now suddenly on the 16th?

It is the 21st today. Not even near the 26th.

I am still on DSTV premium. I have to pay more than I should and R50 is gone because I had to reconnect and my sigbal was cut for no reason.

What is going on? I have proof that I requested a downgrade. So what now DSTV?