DSTV ***** and theft

I took up the compact plus price lock deal for R649 pm x 24 and an extra decoder for R49 pm x 24 around the 19th of May 2019. I was told the decoders would be delivered within 7 working days. After numerous phones calls to the price lock and complaints department, the decoders were delivered over a month later. The installation was done on the 26th of June 2019 and DSTV offered to pay for the installation of the extra view decoder. We agreed that I'd pay the installer for the extra view installation and that I would receive a credit equal to the amount I paid on my account.

The first debit order went off on the 26th of July 2019. To my surprise DSTV debited R1001.05 and the customer service centre cannot help me with a breakdown of this amount. Taking into consideration this credit agreement and that the explorers were only active for 5 days in June, I had expected the debit order amount to be much less than this. In fact it should have been;

- June subscription 5 days (+-) = R110 - July subscription R649 + R49 = R698 - Credit for extra view installation = (R450) - Total to be debited = +- R358

I cannot begin to describe the level of disappoint and anger towards DSTV. I had trusted that they would debit the correct amount and be able to provide me a summary of what it is exactly that I am paying for. A thousand rand is a lot of money for anyone to just give away. More over I have to suffer through the financial inconvenience that they have unexpectedly imposed on me.

The service that I got two must ago was just an indication of the after sales service that I would be receiving once the sale had gone through.

Angry and disgruntled customer,

Khanya Sandlana