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jaylene B

1 reviews | Active since Feb 2019

06 Nov 2019, 08:33

DSTV ***** AND *******ION

I have signed up for my new explorer package, a technician called me to say he will come through to install, when he gets there he wants to charge me for my "FREE""installation.

He said to me then he is to busy and that he needs to leave , he is supposed to come the following Saturday and just do sent arrive because he has plans and he doesn't inform me

now DSTV is charging me R3000.00 for a double subxcription and for a decoder that was not activated by my self

I called in and told that i would get a new installers number and that my query would be escalated after 48 Hours and i am stilll waiting

if this is not sorted out by DSTV today i will be taking legal action

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Nov 2019, 13:11
Official
 Dear Jaylene,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, Dstv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Nov 2019, 13:09
Official
Dear Jaylene, 

Firstly, we would like to apologise if your experience with DStv has not been as it should be.
  
As per telecom, we trust that your concerns have been addressed to your satisfaction. 

Kind regards,
DStv: Hello Peter Team

Best regards,