TM
Tebogo M

1 reviews | Active since Oct 2019

08 Jul 2022, 12:24

DSTV *****

Can someone at Dstv please start doing your job!!!

A month ago I queried why I was being billed twice.. you initially tried to deny it.. then when you realised you were caught out, you said you would get back to me with feedback after investigating , turnaround time supposedly going to be 48 hrs. I have not received a word from you. I’ve now called you 10 times and sent you 6 reminder emails but you are clearly not interested in resolving this

I’m now starting to think that you have something to hide, and that you are happy to let this ***** continue, if this is your modes operandi I’m not going to take it lying down. Can some one please from your organisation explain why this is still not resolved and why I haven’t received any concrete feedback.. !! This is by far the worst customer service I’ve ever received.. congratulations Dstv !!

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jul 2022, 13:22
Official
Hi , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
TM
Tebogo M's update08 Jul 2022, 13:24
Reviewer Update
What does as soon as possible mean? Provide timelines take accountability.. you’ve already had over a month to address this.. it’s not rocket science!!!
TM
Tebogo M's update10 Jul 2022, 16:02
Reviewer Update
You can call now, anytime between 16:00 and 19:00, or tommorow after 3 pm Please make sure you