RF
Ria F
1 reviews | Active since Nov 2015
02 May 2020, 18:30
DSTV *****
I have cancelled my dstv 10 months ago and all of a sudden they deducted a monthly subscription on Thursday night. After almost an hour on hold they informed me it was a system error. I phone Saturday again to enquire about the refund and they told me my account is active and i would have to wait until Monday for the accounts department. This is ***** and if the money is not in my account on Monday i will open a ***** case. This is unacceptable as I have gave DSTV not permission on my bank account to deduct any monies.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 May 2020, 18:34Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 May 2020, 18:34
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
RF
Ria F's updateReviewer Update
04 May 2020, 14:13No REFUND and will not wait seven workings days for a refund. ***** case will be opened by tomorrow. It is not my fault and will not wait for my money. Nobody is even phoning me back as to when monies will be refund. It costing me airtime of over a R100 to get my own money back
RF
Ria F's update04 May 2020, 14:13
Reviewer Update
No REFUND and will not wait seven workings days for a refund. ***** case will be opened by tomorrow. It is not my fault and will not wait for my money. Nobody is even phoning me back as to when monies will be refund. It costing me airtime of over a R100 to get my own money back
RF
Ria F's updateReviewer Update
05 May 2020, 12:17Today is Tuesday and when I phoned again they informed me that nothing was done. This is ridiculous. They will escalate the refund. Unacceptable
RF
Ria F's update05 May 2020, 12:17
Reviewer Update
Today is Tuesday and when I phoned again they informed me that nothing was done. This is ridiculous. They will escalate the refund. Unacceptable