GD
Gugu D
1 reviews | Active since Mar 2014
05 Apr 2016, 12:16
DSTV forcing their services down my throat
i am struggling to understand how this is structured ... <br> <br> i just spoke a contact center agent by the name of Clementine and she tells me that i can only disconnect services on only one specific date ? ... why ? what happens should i be unemployed and no longer able to continue with this luxury ? <br> <br> and she also tells me that i owe DSTV money when all payments are made in advance 1stly and 2ndly i called dstv several times to disconnect my services on my premium decoder to allow me to move. <br> <br> could you please help me understand ... how do i owe multichoice when 1stly i pay for your services in advance and secondly when i asked you to cancel the service ?
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Apr 2016, 11:21Hello jidube,
We apologise for the delayed response.
Our billing policy stipulates that your service may only be disconnected on the next payment date. Please note that we offer services on a monthly fixed contract.
Should you be unemployed, kindly inform us so that we schedule for a disconnection of service linked to your smartcard. Alternatively, depending on your request you may downgrade your current DStv package.
We confirm that your DStv account has an outstanding balance. According to our records, your payment was reversed early April 2016. Upon this reversal, we did not received any payment for this viewing period. Please note that R447.00 is due for payment immediately.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response.
Our billing policy stipulates that your service may only be disconnected on the next payment date. Please note that we offer services on a monthly fixed contract.
Should you be unemployed, kindly inform us so that we schedule for a disconnection of service linked to your smartcard. Alternatively, depending on your request you may downgrade your current DStv package.
We confirm that your DStv account has an outstanding balance. According to our records, your payment was reversed early April 2016. Upon this reversal, we did not received any payment for this viewing period. Please note that R447.00 is due for payment immediately.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply06 Apr 2016, 11:21
Official
Hello jidube,
We apologise for the delayed response.
Our billing policy stipulates that your service may only be disconnected on the next payment date. Please note that we offer services on a monthly fixed contract.
Should you be unemployed, kindly inform us so that we schedule for a disconnection of service linked to your smartcard. Alternatively, depending on your request you may downgrade your current DStv package.
We confirm that your DStv account has an outstanding balance. According to our records, your payment was reversed early April 2016. Upon this reversal, we did not received any payment for this viewing period. Please note that R447.00 is due for payment immediately.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We apologise for the delayed response.
Our billing policy stipulates that your service may only be disconnected on the next payment date. Please note that we offer services on a monthly fixed contract.
Should you be unemployed, kindly inform us so that we schedule for a disconnection of service linked to your smartcard. Alternatively, depending on your request you may downgrade your current DStv package.
We confirm that your DStv account has an outstanding balance. According to our records, your payment was reversed early April 2016. Upon this reversal, we did not received any payment for this viewing period. Please note that R447.00 is due for payment immediately.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah