DSTV for what?

I recently upgraded my service which was quick and easy however the account is in my partners name and this was done with no fuss as I was able to confirm his details. I was given an amount that was required to be paid by the next due date for payment which was fine. Today, 5 days for my payment is due the service was disconnected and I am given different amounts by the IVR system in place and a other amount by a consultant? The consultant apologized for the incorrect info I was given and then just continued by stating what I needed to pay, no empathy what so ever. I questioned the consultant about the different amounts and she continued by saying the IVR system is correct but I was still confused because she gave me an amount? In the same breathe she said that she has dealt with this before and the info she has provided me with is correct??? even more confused now??? she just told me the IVR system is correct and then she tells me she's dealt with the types of queries before and she is correct. I asked to speak to a Team leader or manager, she kept me on hold for about 10 mins only to come back to tell me they will be going on break @ 13:30 and her team leader cannot give me a time that she would be able to call me back but she will. I asked what their turn around time is with regards to calling customers back and again she said her Team leader would call me back today. So now I am liable to make payments for incorrect info provided, team leaders/managers that cannot provide times to call back- where is the urgency here but you want me to pay????

very unhappy and dissatisfied customer

so the Team leader I am patiently waiting on to call me is Nomsa Masina