HM
Humphrey M
1 reviews | Active since Apr 2014
04 Mar 2016, 16:28
DSTV for Damn Service Too Vivilicious AMAZING!
After such a hectic day calling multiple call centres to change my debit dates, a Redeemer came by the name of Velaphi, what an amazing Customer Service Specialist, oh yes Specialist. He assisted me with respect and honour. The call connection was amazing, passion flowed through his amazing telephonic ettiquete. I am really amazed that such excellent service exists in this country. Velaphi you are are STAR and as for DSTV I rename it Damn Service Too Vivilicious, Amazing!
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DStv (MultiChoice)'s replyOfficial
09 Mar 2016, 10:48Hello Hamfry,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that next invoice date was changed from the 27th to the 20th of every month commencing from the 20th March 2016. We would like to take this opportunity and thank you for your positive feedback. This feedback has been forwarded to Velaphi Madondo and his superiors for recognition. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that next invoice date was changed from the 27th to the 20th of every month commencing from the 20th March 2016. We would like to take this opportunity and thank you for your positive feedback. This feedback has been forwarded to Velaphi Madondo and his superiors for recognition. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply09 Mar 2016, 10:48
Official
Hello Hamfry,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that next invoice date was changed from the 27th to the 20th of every month commencing from the 20th March 2016. We would like to take this opportunity and thank you for your positive feedback. This feedback has been forwarded to Velaphi Madondo and his superiors for recognition. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that next invoice date was changed from the 27th to the 20th of every month commencing from the 20th March 2016. We would like to take this opportunity and thank you for your positive feedback. This feedback has been forwarded to Velaphi Madondo and his superiors for recognition. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta