DSTV fooled me my dstv is not reconnected since the 19th Sep 2019.

I have received the worst pathetic service for the past 2 days. I went to pay for my dstv subscription yesterday 19 09.2019 when i get home my tv was not active, it had an error E16-4.I went to the app to try to clear I couldnt it says my dstv had been disconnected since the 9th Sep 2019.I could the call centre numerous, one will say they have escalated the matter to the Technical Department another agent will say something different i should reboot, or I should wait for 2 hours. 2 days has passed I cant watch my tv. While I do not owe any money you deactivated my account and now you cant even re****ect it. You wasted my airtime having to call and hold on the line for long to be told that youe system is offline or it is frozen. Your service is so pathetic. Please reconnect my decoder you took my money.My customer number is:***6 ***