DSTV FIX URSELF

I WAS ON COMPAQ WHICH IS UR HIGHER OPTION AND B4 MY PAYMENT DATE I ASKED TO BE DOWNGRADED AND WAS TOLD MY DOWNGRAD WAS SCHEDULED AND MUST PAY IN A CERTAIN AMOUNT WHICH I DID I WAS NOT UPDATED OR ANYTHING AND IM IN CPT UNDER COVID ISOLATION JUST TO GET CALLS FROM MY KIDS TODAY THAT MY DSTV IS OFF! I AM SURE THEY NOW WANT RE-CONNECTION FEES WHICH I REFUSE TO PAY AS I MADE MY PAYMENT IN TIME AND I GOT A MSG THAT MY DOWNGRAD WAS SCHEDULED WHICH NEVER HAPPENED! WE LIVING ON HARD TIMES AND DSTV IS STILL MAKING MONEY BY HOOK AND *****!