Dstv finished my balance with services I never requested

I bought a new dstv February 2023 it was installed on the 19th. I called the call center to activate it. I was told I need to pay R90 which included my R30 monthly subscription.

I paid the Money indeed my dstv was opened and working fine. I made another payment of R150 on February and another payment of R100 on April this makes a total of R350. According to my understanding I am up-to date with payment as I have requested the cheapest plan R30 monthly subscription.

I am now cut off, stating I'm owing when they check the account they found that compact was activated +2 easy also activated. Who activated those services? As I have never asked anyone to do so...no one is unable to answer my question.

At this stage I can't afford compact hence I requested the cheapest plan of R30 why would I request compact if the dstv I have cannot cater compact. I asked the call centre check if I have viewed their services and if they can provide me with a proof on the date when I requested them No one is able to respond to my request.

I don't mind to pay services I used or requested however I feel cheated in this case as someone saw a balance and created activities to finish my funds on my account. Why will dstv charge me for services that I have never requested nor used it's very unfair on my side.

As I type this I'm cut off yet I have paid way more...it's really unfair and frustrating.

I have called the call center several times no one is willing to help,