DSTV FINANCE TEAM FUDGES UP AGAIN!!!!!!
I GAVE YOU I pay my subscription annually. I have done so for the past four or five STAR BECAUSE I COULDN"T GIVE YOU LESS THAN 1.!! I pay my subscription annually. I have done so for the past four or five years. I do this to benefit from the 1 month free promotion. I also pay my insurance premiums up front for the year, even though they are billed monthly. Every year there lands up being insufficient funds in my account despite paying the correct amounts for both subs and insurance. I have been handed over for collection by the insurance department twice. Both times I had to go in to dstv in Randburg to get the problem rectified and receive an apology. Last year same problem. This year the problem is worse. Less than two months in and I am out of funds (it usually only happens in December or January). For some inexplicable reason my account anniversary has suddenly changed from 1st April to 29th April. This meant that not only did dstv get to charge me a pro rata rate for April but they also got to charge me 12 months at 2021 sub rates instead of the 2020 sub rates I would be charged had someone not changed my account anniversary.
It would be nice if somebody in finance management would be so kind as to take a look at my account because frankly I'm fed up. It's been four/five years of absolute hell and I'm quite sure that I've landed up paying enough extra into my account every year that I haven't actually had a free month. If someone doesn't fix this soon, I'll cancel and move on.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Please ensure that this issue is addressed by a manager in the Finance Department and NOT the Call Centre. No disrespect to the staff of the Call centre but as this is an ongoing problem going back years, it requires managerial attention given that the Call Centre staff never seen to resolve the issue with any finality.
Please ensure that this issue is addressed by a manager in the Finance Department and NOT the Call Centre. No disrespect to the staff of the Call centre but as this is an ongoing problem going back years, it requires managerial attention given that the Call Centre staff never seen to resolve the issue with any finality.
I cannot begin to tell you just how angry I am!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I cannot begin to tell you just how angry I am!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Have posted another poor review.
Still being told I'm in arrears and getting calls from debt collectors.
SORT THE DAMN THING OUT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Have posted another poor review.
Still being told I'm in arrears and getting calls from debt collectors.
SORT THE DAMN THING OUT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!