DSTV FINANCE DEPARTMENT SERVICE

DSTV has been cutting my service twice a week now, because of the way they handle my payment arrangements. I had made a payment arrangement in January 2018 as i did not think i would be able to pay the whole arrears amount, they still took the full debit order in January 2018 but allocated to the box office account and some to a credit for February. (not informing me of this) when i was querying this in April as to where that money went I was met with a lot of confusion by all who i dealt with - I in turn then cancelled my payment arrangement with them thinking they would allocate that payment to my account !! Only to find out they had gone and put the whole arrears from January back onto my account leaving me with over R 3000 to pay again - I then phoned DSTV call center again in April to make another payment arrangement, whereby i was told to pay R 1398 for 6 months - I agreed. Ha Ha what a joke the finance department who must approve this payment arrangement has never once made the effort to phone me since April 2018 and ever since then my service is cut at least 1-2 times a week? I have called the call center numerous times and each time i get told that they have escalated to the finance department to phone me urgently - no call yet?