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chervon S
1 reviews | Active since Jul 2019
18 Oct 2022, 09:47
DSTV fibre process - Absolute Hell
Most pathetic service from every single call centre agent I have dealt with since last week. Your staff don’t understand your products, they don’t understand your collaboration with open serve for fibre. They give wrong information when installers will be out, they constantly have to put you on hold. Don’t even talk about open serve disgusting service refusing to listen, after a DSTV call centre agent provided me their number which she didn’t know off hand, yet you dealing with this company for your clients. A Manager please call me, on my cell which is available in complaints, please train your staff !!! It’s a embarrassment to your brand.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
18 Oct 2022, 09:50Hi Chervon,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Oct 2022, 09:50
Official
Hi Chervon,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
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chervon S's updateReviewer Update
18 Oct 2022, 10:23I hope so, as this process is bad.
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chervon S's update18 Oct 2022, 10:23
Reviewer Update
I hope so, as this process is bad.
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chervon S's updateReviewer Update
21 Oct 2022, 06:49I’m still waiting for someone to contact me?????? Do you take your customers serious? Does customer service mean anything to you? If you continue to avoid or not make a effort to resolve my query I will be cancelling everything with you, as you didn’t keep to your end. I hope you guys wake up as your business will not have any loyal clients!
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chervon S's update21 Oct 2022, 06:49
Reviewer Update
I’m still waiting for someone to contact me?????? Do you take your customers serious? Does customer service mean anything to you? If you continue to avoid or not make a effort to resolve my query I will be cancelling everything with you, as you didn’t keep to your end. I hope you guys wake up as your business will not have any loyal clients!
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chervon S's updateReviewer Update
26 Oct 2022, 12:36Please call me back, ***
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chervon S's update26 Oct 2022, 12:36
Reviewer Update
Please call me back, ***
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chervon S's updateReviewer Update
26 Oct 2022, 12:45This has been the worst experience!
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chervon S's update26 Oct 2022, 12:45
Reviewer Update
This has been the worst experience!
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chervon S's updateReviewer Update
01 Nov 2022, 09:28Once again im coming on here to update the public regarding my experience, i called in the call centre wanting to sort out my fibre line with them and they gave me the " Open view " Contact number - Which is for a TV. I have gone to the ombudsman and hopefully from here a understanding individual will assist, as their service is bad.
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chervon S's update01 Nov 2022, 09:28
Reviewer Update
Once again im coming on here to update the public regarding my experience, i called in the call centre wanting to sort out my fibre line with them and they gave me the " Open view " Contact number - Which is for a TV. I have gone to the ombudsman and hopefully from here a understanding individual will assist, as their service is bad.