DSTV Fibre no internet very frustraing
Signed up with DSTV fibre. Openserve installed fibre 29th October.Up until now still no internet after many phone calls trying to solve problem. Staff are not trained properly to deal with queries. DSTV agents unable to test router or solve problem all inquiries and problem solving done remotely through head office. Very frustrating.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Nov 2022, 09:56Good day,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Nov 2022, 09:56
Official
Good day,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
's updateReviewer Update
14 Nov 2022, 09:53I received a phone call re my complaint the person phoning me had no idea what my complaint was all about.He asked me what fibre package I was interested in. Eventually we had to get an IT guy to sort problem unfortunately DSTV do not have the man power or training it is an absolute disgrace calls do not get returned and they do not keep a record of the clients problems. Every time you phone you have to start from the beginning.
's update14 Nov 2022, 09:53
Reviewer Update
I received a phone call re my complaint the person phoning me had no idea what my complaint was all about.He asked me what fibre package I was interested in. Eventually we had to get an IT guy to sort problem unfortunately DSTV do not have the man power or training it is an absolute disgrace calls do not get returned and they do not keep a record of the clients problems. Every time you phone you have to start from the beginning.